Frequently asked questions
We strive to ensure that every order is delivered accurately and in perfect condition. However, if you receive a damaged or incorrect item, please reach out to our customer support team within the designated time frame. We will promptly assist you and arrange for a replacement or refund, as applicable.
At Chopkart, we prioritize the quality and safety of our products. We employ modern and scientific transportation and packaging methods from the source to your doorstep. Our processes ensure that the meats are preserved under the necessary temperature and conditions for optimal freshness and taste. We take pride in using natural ice as a preservative, eliminating the need for harmful chemicals. You can trust that our products are handled with care and delivered to you in their most natural and chemical-free form.
If you wish to cancel your order, you can do so at any time before it is out for delivery. Upon cancellation, your payment will be refunded to your original payment source. The refund process will be initiated instantly, and you can expect the amount to be credited back to your payment source within a maximum of 5-7 business days. It's important to note that once your order is out for delivery, it becomes non-cancellable and non-refundable, regardless of the payment method used.

